Returns, Refunds and Exchanges
GlamLocksWigs is committed to customer satisfaction. If you have purchased a product directly from GlamLocksWigs Brands through one of our websites, by phone or by mail, and you are not fully satisfied with your purchase for any reason, you may return it within 30 days from the date of shipment for a refund or exchange.
Returns
- Returns can be submitted within 30 days from the date of shipment for any reason.
- All custom-made and clearance product sales are final and are not eligible for return.
- Shipping costs are non-refundable, except in cases where the product was received defective, damaged in shipment or if it is the result of our error.
Refunds
- Refunds are issued to the original payment method used for the purchase.
- Return processing time is generally 7-10 business days from receipt of return.
- Depending on your bank’s processing time, credit cards may take up to 10 days after we process the return to reflect on your account.
- Refunds by mail may take up to 4 weeks to be received after the return is processed.
- Returns should be shipped using a carrier that offers tracking. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.
Exchanges
No exchanges will be accepted for custom-made or clearance products.
Exchanges are only accepted on new and unused products.
Returns, Refunds and Exchanges, please contact us at [email protected].